Simple &
Transparent
Returns
At ADDINA, we want you to feel confident in every purchase. Our return and refund process is designed to be simple, clear, and hassle-free.
Return
Eligibility
Eligible Returns
Items can be returned within 7–14 days if unused, undamaged, and in original packaging.
Non-Eligible Items
Used, damaged, or customized products are not eligible for return.
How Returns
Work
Request
Contact our support team with your order details to initiate a return.
Approval
We review and approve your return request within 24 hours.
Return
Send the item back following our detailed instructions.
Refund
Process
5–7 Business Days
Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Return
Shipping
Customer Responsibility
Return shipping costs are handled by the customer for standard returns of non-defective items.
Damaged Items
If the product is defective or damaged on arrival, we cover the complete return cost at no charge to you.
Damaged or
Incorrect Items
Report Immediately
If you receive a damaged or incorrect item, contact us within 48 hours with proof. We will resolve the issue quickly with a replacement or full refund.
Exchanges
Defective or Damaged Items Only
We only replace items if they are defective or damaged. Contact our support team for exchange requests.
Need Help?
Our support team is always here to assist you with returns, refunds, or any questions.
Contact Support